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First Point to understand here is that we are not any direct support people from Microsoft. Hence, we can only showcase you the articles and can provide you the external links that can help you wth the solutions.
We are aware of the day to day technical issues through Internet and search related boxes. We have noticed majority of users would like to use word program. Some recurring issues are “word not responding”, “word not opening”, “word unlicensed”. The same replicates to the other programs and we are here to update you with the possible fixes.