The NDIS Quality and Safeguards Commission, otherwise known as the NDIS Commission was formed to enhance the quality and safety of NDIS support and services. The NDIS Commission has laid down strict guidelines regarding the responsibilities, obligations and legal requirements of providers to safeguard the rights of the participants and to ensure that they receive the best of the NDIS. One such provider obligation is to notify the NDIS Commission regarding any reportable incidents (including allegations) that may happen in connection with the support and services delivered by the provider. There is a timeframe set by the Commission within which the providers must report the incident.
Reportable incidents are grave and critical incidents or allegations of it that affect an NDIS participant and take place in relation to NDIS supports and services. Such incidents include:
• The demise of a person with a disability
• A person with a disability getting seriously injured
• Assault of a person with a disability or improper sexual or physical contact with them
• Sexual misbehaviour against or in the presence of a person with a disability including grooming them for sexual activity.
• Unauthorised use of restrictive practices or if it is authorised but not used in accordance with the person’s behaviour support plan.
The registered service providers must report the occurrence of the first four incidents mentioned above or allegations of it to the NDIS Commission within 24 hours. They can use the NDIS Commission Portal to do this. The timeframe for notifying about the use of unauthorised restrictive practices is within five business days. The providers will have an internal incident management system to handle such issues. But even when the providers have handled problems and responded to them as per their incident management system, reporting to the NDIS Commission is still mandatory.
At Aastha Community Service, the safety of our participants is our utmost priority. Therefore, we strictly comply with all the rules laid down by the NDIS Commission while delivering our services. Contact us today to know more.